Items where Author is "Kartikawati, Yona Septi"
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Kartikawati, Yona Septi and ., Istiatin and Hartono, Sri (2020) CREATING CUSTOMER RETENTION THROUGHT CUSTOMER INCENTIVES, TRUST AND COMPLAINT HANDLING (AT BMT AMANAH UMMAH IN KARTASURA). International Journal of Economics, Business and Accounting Research (IJEBAR), 4 (2). pp. 316-324. ISSN 2614-1280